Terms and Conditions

1. General Provisions and Terms
1.1. These terms represent the terms of use for the website RuneAce.com. Please read and familiarize yourself with them.
1.2. The website RuneAce.com is intended for use by individuals who are 18 years of age or older.
1.3. RuneAce.com is an online game provider and operates under the laws of the country where its servers are located. The rules for participation, prizes, and payouts are determined by the laws of that country.
1.4. Unauthorized use of our platform is strictly prohibited for any online game providers other than RuneAce.com.
2. Registration, Password, and Confidentiality
2.1. To access the User Account, users must register through the official website or authorized electronic tools.
2.2. Users are responsible for keeping their account information confidential, including passwords and personal details.
2.3. Users are solely responsible for any actions carried out using their accounts.
2.4. The server is not liable for unauthorized use of User Accounts, including theft by third parties.
2.5. Users are obligated to report any unauthorized use of their User Accounts to the server.
3. User Conduct
3.1. The Service reserves the right to block or modify a user's account at any time due to a violation of the Service's rules or the law.
3.2. Unauthorized access attempts and any attempts to harm the Service are strictly prohibited.
3.3. It is prohibited to add any information to the site that includes insults, threats, slander, deceit, malicious content (including viruses, trojans, worms, etc.), or any information that could harm third parties.
4. Prohibited Actions
4.1. It is forbidden to use or disseminate information about bugs and errors in the Service's operation that allow dishonestly obtaining account balance or gaining an advantage over other users.
4.2. Publishing falsified data is strictly prohibited.
4.3. Transferring any materials that may violate the intellectual property rights of third parties is prohibited.
4.4. False publication of information with the intention of gaining unauthorized access to information or data of third parties is strictly prohibited.
4.5. Publishing information of a religious or political nature is prohibited.
4.6. Registering more than one Account Record is not allowed.
4.7. Transferring access data to a user's account to third parties is strictly prohibited.
4.8. Insulting, defaming, or questioning the professional qualifications and integrity of individuals and legal entities, including other users and the Service Administration, is prohibited.
4.9. Choosing avatars containing scenes of violence, threats, obscenity, vulgarity, pornography, discrimination in any form, commercial advertising, and advertising texts is not allowed.
5. Responsibilities of the Parties
5.1. By topping up your balance on the site using any payment system, you assume full responsibility for your actions. The Service does not force or encourage you to perform any actions.
5.2. By spending funds from your balance in any way, you accept full responsibility for your actions.
5.3. The Service does not encourage or motivate you to increase your funds.
5.4. The Service does not provide a 100% guarantee that it will give you the opportunity to increase your funds on your balance.
5.5. The Service, under no circumstances, obliges or forces you to perform any actions. All actions performed by you within the Service are carried out exclusively under your responsibility.
6. Acceptance of the Terms of the Agreement (Acceptance of the Offer)
6.1. By using and/or visiting any sections of the Service, you agree to accept and comply with the terms of this Agreement, and you accordingly agree to use electronic means of communication to enter into contracts. You also waive any applicable rights or requirements for a handwritten signature, to the extent permitted by any applicable law.
6.2. If you do not agree to accept and continue to comply with the terms of this Agreement, please do not register an account and/or discontinue using your account. Further use of the Service will be considered as your agreement with the terms of this Agreement.
7. Rights
7.1. The exclusive right to the Service belongs to the Service.
7.2. All rights to the materials provided on our website belong to the Copyright Holders.
8. Single Account Policy
8.1 Each player is allowed to register and operate a single account with our casino. Any attempts to operate or register more than one account by a player will be deemed as a breach of these terms.
8.2 In the event that we, at our sole discretion, determine that a player has violated this Single Account Policy, the player's account(s) may be immediately suspended or terminated.
8.3 In case of account suspension or termination due to a violation of the Single Account Policy, all bets placed by the player through any associated accounts may be voided at our discretion. Any winnings, bonuses, or benefits obtained by the player as a result of such bets may also be reclaimed by us.
8.4 The decision to void bets or reclaim winnings as a result of a violation of the Single Account Policy will be final and cannot be appealed.
8.5 It is the responsibility of the player to ensure that they are aware of, and comply with, the Single Account Policy at all times. By registering an account and participating in our casino games, the player agrees to adhere to this policy and accepts all consequences of any breach.
9. Bug-Proof Betting
At RuneAce, we prioritize fairness and transparency in all aspects of our gaming platform. Our Bug-Proof Betting Clause ensures that every player can engage in a secure and enjoyable gaming experience.
9.1. Bug-Free Gaming Environment. We take great care in developing and maintaining a bug-free gaming environment. Our team of experts rigorously tests every game to identify and fix potential issues before they are made available to our players. This proactive approach aims to minimize any disruptions to your gaming sessions.
9.2. Voiding Bets in the Event of a Bug. In the unlikely event that a bug is discovered during gameplay, rest assured that our Bug-Proof Betting Clause comes into play. If a bug significantly affects the outcome of a game, all bets placed on that particular game will be voided. This decision is taken to ensure a fair outcome for all players involved.
9.3. Prompt Bug Reporting and Resolution. We encourage our players to be vigilant and report any potential bugs they encounter while playing. Your feedback is invaluable in maintaining a bug-free gaming environment. Our dedicated team promptly investigates and resolves reported issues to ensure the best possible gaming experience for everyone.
9.4. Transparent Communication. In the event of any bugs that may lead to voided bets, we will immediately notify all affected players. Transparency is a cornerstone of our values, and we want to keep you informed every step of the way.
9.5. Refund and Compensation Policy. In the rare event that your bets are voided due to a bug, rest assured that we have a comprehensive refund and compensation policy in place. Our priority is to ensure that you are treated fairly and compensated appropriately for any inconvenience caused.
10. Withdrawals
10.1. Withdrawals are typically processed within 2 to 7 hours, depending on our current inventory and the volume of withdrawals being processed. Please note that as we do not hold crypto assets or gold, we require a secure timeframe to ensure each withdrawal is fulfilled accurately and reliably.
10.2. For users seeking expedited processing, we offer an option to accelerate withdrawals for a fee of 5% of the withdrawal amount. This service can reduce processing time by up to 80%. The fee covers the cost of obtaining the necessary Runescape gold or crypto assets from our vendors in a more timely manner.
10.3. For withdrawals of $1,000.00 or more, processing time may range from 7 to 14 working days, depending on the available liquid funds in the casino. This extended duration is in place to guarantee that larger withdrawals receive meticulous attention and careful processing, ensuring the highest level of care and diligence.
10.4. Due to the ability to withdraw tokens for real money, the deposit and withdrawal values for gold are subject to change based on market conditions. The deposit and withdrawal values for gold are not static and may vary in accordance with market fluctuations. Users are advised to stay informed about the current rates, which can impact the conversion of tokens to real money. Users are responsible for regularly checking and understanding the current market rates before engaging in any deposit or withdrawal transactions involving tokens and gold. By using our platform, users acknowledge and agree to the dynamic nature of deposit and withdrawal values for gold, recognizing that market conditions play a significant role in determining these values.
11. Prohibition of Proxy IP Usage
11.1 The use of proxy IP addresses or any technology designed to obscure or alter the appearance of a player's true IP address is strictly prohibited. Any attempts to hide the identity of a device or person by manipulating IP information or by using a VPN (Virtual Private Network) or by any other means will be considered as a breach of these terms.
11.2 In the event that we, at our sole discretion, determine that a player has violated this Proxy IP Usage prohibition, the player's account(s) may be immediately suspended or terminated.
11.3 In case of account suspension or termination due to a violation of the Prohibition of Proxy IP Usage, all bets placed by the player through any associated accounts may be voided at our discretion. Any winnings, bonuses, or benefits obtained by the player as a result of such bets may also be reclaimed by us.
11.4 Additionally, if it is found that a player who has violated the Prohibition of Proxy IP Usage has transferred funds to other players, any bets made with those funds by the recipient players may be reversed or voided at our discretion. The recipient player(s) may also be subject to review and potential account suspension or termination.
11.5 The decision to void bets, reclaim winnings, or reverse transactions as a result of a violation of the Prohibition of Proxy IP Usage will be final and cannot be appealed.
11.6 It is the responsibility of the player to ensure that they are aware of, and comply with, the Prohibition of Proxy IP Usage at all times. By registering an account and participating in our casino games, the player agrees to adhere to this policy and accepts all consequences of any breach.
12. Governing Law and Jurisdiction
12.1. This Agreement, its interpretation, execution, and the relations between you and RuneAce, shall be governed by and construed in accordance with the laws of the country where the servers of RuneAce are located, without regard to its conflict of law provisions.
12.2. You agree that any legal action or proceedings arising out of this Agreement, or your use of our Services, shall be brought in the courts of the country where the servers of RuneAce are located. You agree to waive any objection to such jurisdiction and venue.
13. Changes to the Terms of Service
13.1. RuneAce reserves the right to amend, revise, modify, and/or change these Terms of Service at any time as it sees fit. Any changes will be published on our site. It is your responsibility to review these Terms regularly. Your continued use of the Service following any amendment of our Terms of Service will signify your assent to and acceptance of its revised terms.
14. Limitations and Exclusions of Liability
14.1. RuneAce will not be liable for any loss or damage arising from your failure to comply with these Terms of Service.
14.2. Under no circumstances shall RuneAce be liable for any direct, indirect, special, incidental, consequential, or exemplary damages, including but not limited to damages for loss of profits, business interruption, loss of information, etc., arising out of the use, or the inability to use the Service, even if RuneAce has been advised of the possibility of such damages.
15. Severability
15.1. If any provision of these Terms is found to be invalid or unenforceable under mandatory laws of a particular jurisdiction, such provision shall be interpreted as to achieve the closest possible equivalent effect of the original term under the applicable law, and the remaining provisions will continue in full force and effect.
16. Privacy Policy
16.1. The Privacy Policy of RuneAce is a part of these Terms of Service. By agreeing to these Terms of Service, you acknowledge and consent to our Privacy Policy.
17. Problem Gambling
17.1. If you think you may have a problem with gambling addiction, we advise that you seek help and refrain from using our service. We also recommend considering applying limits to your account or even exclusion. For further assistance, please reach out to our customer support team.
18. Termination
18.1. RuneAce has the right to terminate your account and usage of the website at any time without notice and for any reason, including, but not limited to, a breach of these Terms of Service.
19. Player Complaints
19.1. Any disputes or complaints by a player must be submitted to RuneAce in writing within 14 days from the event to which the complaint refers occurred. Complaints received after this date will not be considered.
19.2. RuneAce's decision in disputes is deemed final and is not subject to any audit or appeal by a player.
20. Bonus Terms and Wagering Requirements
20.1. Rollover Requirement: A rollover requirement of x15 applies to the total bonus and ddeposit sum before any withdrawal can be made.
20.1.1. Dice Game Wagering: In the case of the dice game, wagers count towards the rollover requirement only if the payout coefficient is set to 1.5 or above.
20.1.2. Wagering Contributions: For bets 10 tokens and above only the 75% of the bet amount counts towards meeting the rollover requirement.
20.2. Minimum Deposit: To be eligible for bonuses, a minimum deposit of 20 tokens is required.
20.3. Age Restrictions: Users must meet the age requirements set by their jurisdiction to participate in bonus offers.
20.4. Maximum Bonus: Deposit bonuses are capped at a maximum of 800 tokens, regardless of the deposited amount.
20.5. Bonus Exclusions: Bets made with an active bonus will not count towards weekly race standings, rakeback calculations, or referral earnings.
20.6. Withdrawal Restrictions: Users will not be able to withdraw winnings until the bonus balance is fully wagered.
20.7. Multiple Bonuses: Only one active bonus is allowed at a time, and each bonus can be claimed once per user.
20.8. Bonus Expiry: Certain bonuses may have an expiry date, and there may be deadlines for meeting the rollover requirement, with details specified for each bonus on the bonuses page.
20.9. Timeframe for Wagering Requirements: Unless stated otherwise under individual bonus terms on our bonuses page, every bonus has a timeframe of 7 days to complete wagering requirements. In the event where the requirement is not reached within this timeframe, bonus winnings are removed, and the bonus code is voided.
20.10. Claiming Bonus and Deposit Timeframe: To claim the bonus amount, you must claim bonus you desire in bonuses page before making a deposit, a deposit must be made within the next 12 hours after the bonus offer is activated. Failure to make the required deposit within this timeframe will result in the removal of the bonus amount and voiding of the bonus code. For specific details on individual bonuses, please refer to our bonuses page.
Violation of any of these terms and conditions may result in the voiding of any winnings and potential account suspension or banning. Please carefully review these terms before participating in our bonus offers.
For additional information and specific details regarding individual bonuses, refer to the bonuses page on our platform. If you have any questions or require further assistance, do not hesitate to contact our support team here.
21. Betting Limits
21.1. Every game, except cases, has a winnings cap of 5555 tokens.
21.2. For users without an active bonus, the maximum bet is 250 tokens. Users with an active bonus have their maximum bet capped at 20 tokens.
22. Token Valuation and Transactions
22.1 Token Valuation Range: The token value may fluctuate within a range, with a minimum limit of 0.17 and a maximum limit of 0.45, determined by the casino pot's availability for withdrawals.
22.2 User Token Value Lock: Upon deposit, users' token values are locked starting November 1, 2023. This locked value remains in effect until the user's balance is emptied through cashouts or losses. If the user balance reaches zero and a redeposit occurs, the token value fixes to the new current token value.
22.3 Token Value for Tips: When users tip other players, the token value is converted to the respective recipient's token value, ensuring fairness in the exchange.
22.4 Kinguin Vouchers: Kinguin vouchers are fixed at a value of 0.45 per token. Upon claiming, users receive tokens equivalent to 0.45/token, adjusted based on their account's token value. This measure is implemented to prevent non-depositing users or those playing with significant funds from withdrawing substantial amounts.
22.5 Deposit and Withdrawal Guarantees: The deposit amount and withdrawal amount will always be associated with the deposit value, assuring users that they will never receive less than the amount they deposited.
22.6 Weekly Race Token Value: The token value for the weekly race follows the same principles as Kinguin vouchers, aligning with the user's account token value during the distribution process.
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